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Frequently Asked Questions
Reformer Pilates, Pilates and Yoga Studio, Pilates Classes
What should I expect from a BODYROK Class?
Our signature classes offer a full body workout that fuses elements of cardio and strength training. You will feel toned, tight and fit with energy and vitality.
Do you have a special introductory offer?
Yes. We have our Newbie Offer - Any 5 classes for $49 available to new clients, once only.
Check it out here.
Are your classes pregnancy friendly?
We offer some pregnancy friendly classes. Check out our classes page on our website which will list which classes are suitable and what is required to attend.
Check out our below FAQ for more information.
Booking and cancelling classes via the bodyrok website and app:
Our classes are pre-booked online via the Momence platform or our bodyrok app (downloaded from the app store). View our Timetable or Prices pages on the BODYROK website or app and then you can purchase your class pass and make a booking.
To manage your classes, please follow these steps:
Via the website:
Select Class (Book)
Click cancel on the class you wish to cancel
Via your app:
On the ‘Home’ page, click on the BODYROK logo under Book.
Click on the Schedule icon to see this week’s classes. To view 30 days ahead, swipe the dates across to your left.
To cancel your booked or waitlisted classes, visit the ‘Book’ page and cancel the class by clicking cancel under the Upcoming For you section.
All memberships are now referred to as ‘subscriptions’ and passes are referred to as ‘packages’.
Please note, clients are responsible for their own bookings – You must use the website and app to manage your bookings.
I am a beginner, where should I start?
All of our classes are suitable for beginners. Our REFORMER classes are the most popular, but if you can't get into your preferred time slot, we know you will love one of our mat classes.
How do I book a class?
We use the Momence online booking platform.
All classes must be booked prior to coming to the studio. We do not accept drop in's.
Book through our website or download our App from the App Store.
It’s always a good idea to book in advance as our classes can fill up quickly.
Our timetable is open 14 days in advance.
My pricing option has the wrong expiry date. What do I do?
Simply send through an email to email@example.com so we can look into it for you.
How many classes can I do in one day?
Most of our passes and memberships are limited to one class per day. You are always welcome to attend more than one but you will need an active pass that allows you to do this.
What if I am late for class?
We have a strict policy of no sign-in after the scheduled start time, so if you arrive late, our door may be locked and you won’t be able to attend your chosen class. This rule is both for safety, and for the enjoyment and respect of all clients minimise disruption.
When and how far in advance can I book?
You can book your classes up to 14 days in advance of the current date. So each day, bookings will become available for the same day of the week, 14 days in advance. Some classes fill more quickly than others, so it’s a good idea to keep your eye on the bookings for each class, and book as far in advance as you can, to secure your place.
What is your cancellation policy?
BODYROK has a 12 hour cancellation window - a late cancel or no show in class within this 12 hr timeframe will result with a loss of session. Unlimited Members or those with unlimited passes will be charged a $20 cancellation fee within the 12 hr time frame or if they do not show.
When do I pay for my class or private session?
Payment is required at the time of booking.
Once I have booked my class, can I cancel it?
For Group classes, you can cancel your booking online up to 12 hours before the scheduled class start time. When you cancel your booking, your pass will be credited to your BODYROK account. The 12 hour cancellation limit allows us to offer your spot to another client.
For Private Sessions:
For private and 1:1 sessions, we require 24 hours’ notice to cancel or reschedule your session. You can reschedule your own sessions online or via the BODYROK App).
What happens if I miss my class?
When you book your place in class, we’ll hold that place for you, and potentially turn away other clients from the class, so out of respect for others, it’s important that you only book for classes you can definitely attend. When you miss a class that you’ve booked for, unfortunately your pass will be deducted in accordance with our no-show and late cancellation policy or a fee will be charged for those on an unlimited pass.
How can I check which class I am booked in for?
Login in to your App and view 'Upcoming For You'.
What is the 'Waitlist'?
We’re a busy boutique studio. We don’t want anyone to miss out so we offer a waitlist function. Our waitlists do move so don’t be afraid to add yourself to the waitlists. You’ll never be moved into class from the waitlist closer than 1 hours before class starts. After that, if you’re still on the waitlist check in to see if anyone late cancels.
A spot may open up for you!
If you place yourself on a waitlist, please be aware this indicates you will attend class if moved in. If you are moved in from the waitlist and can no long attend, please cancel yourself out at least twelve (12) hours before class starts, otherwise you will be charged for a late cancel.
If your class is early in the morning, make sure to wake up early to check if you got in, or remove yourself from the waitlist before going to bed just in case you get moved in after you’ve gone to sleep to avoid charges or pass forfeits.
With Momence, you will never be moved into a class without paying for it - if you don’t have a subscription or pass to use it will ask you to pay for the session or offer the spot to someone with a valid pass.
What happens if my class is cancelled?
In the unlikely event BODYROK cancels a class, we notify you straight away to give you as much notice as possible. The class will be placed back into your account regardless of the notice or circumstances.
Are your classes pregnancy friendly?
The following classes are pregnancy friendly.
Your trainer will be able to give you modifications where needed so that you can practice safely.
To book into one of these classes, use our booking system and email a clearance letter to
firstname.lastname@example.org before your first class.
It is always important to let your instructor know how far along you are in your pregnancy at the beginning of each class.
How old do I have to be to attend classes?
Our classes are suitable for ages 16 years +
If you would like to attend classes and you are younger than 16 years, you must be accompanied by a guardian/parent throughout the whole class.
Private sessions are available for all ages.
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