Terms & Conditions

Full terms and conditions can be read here. You can also read these terms and conditions when enrolling in a class at BODYROK via the Momence website or app. By enrolling in a class at BODYROK, you agree to the terms and conditions.

Class Cancellations
Thank you for respecting our waitlisted clients and honouring our cancellation policy.
All class cancellations must be made through your Momence account.

All classes require a minimum of 12 hours' notice to cancel.
Cancellations made outside of the cancellation window will return the class credit to your account.
Cancellations made within 12 hours of the scheduled class time will result in the loss of the class credit.
Unlimited Membership, 3 Class Membership & 2 Class Membership holders will incur a $20 Late Cancellation Fee for cancellations made within 12 hours of class commencement.
Unlimited Membership, 3 Class Membership & 2 Class Membership holders who fail to attend a booked class without cancelling will incur a $20 No Show Fee.

No exceptions. No refunds. No class credits.

Memberships
BODYROK memberships are ongoing and continue until cancelled.
Membership holders agree to:

Maintain valid payment details at all times.
Adhere to all booking and cancellation policies.
Provide written notice via email to cancel their membership.
By signing up for an Unlimited, 2 or 3 Class membership you agree to the terms and conditions of the minimum commitment period. By signing up, you agree to adhere to the booking and cancellation policies within that membership and will only cancel your membership with 7 days notice in writing,
after the initial minimum commitment has ceased.

Membership Inclusions
2 Class Membership

2 classes per week.
Unused classes roll over while membership remains active.

3 Class Membership

3 classes per week.
Unused classes roll over while membership remains active.

Daily Membership

Daily access to eligible classes.
Subject to fair use and booking policies.
Late cancellation and no-show fees apply.
Bring a guest for free each month. - Guest must be a new customer who has not attended before.

Membership fees are non-refundable.

Class Packs & Passes
All class pack and pass purchases are final.
Refunds will only be provided where:

A payment processing error has occurred.
BODYROK has incorrectly processed a purchase on behalf of a client.

Requests for refunds due to change of mind will be considered at BODYROK's discretion.

Introductory Offers
Introductory offers are available to new clients only and may only be purchased once per person.
Offers are non-transferable and cannot be shared.
BODYROK reserves the right to cancel bookings or recover additional fees where introductory offers have been purchased or used contrary to these terms.

Late Arrival Policy
Please arrive a few minutes before class to allow time for check-in and studio setup.
For the safety and enjoyment of all participants:

Studio doors open approximately 5 minutes prior to class commencement.
Entry may be refused once class has commenced.
Late arrivals may forfeit their booking and class credit.

Waitlist Policy
Our waitlist system operates automatically through Momence.
If a place becomes available, clients may be added to the class up until the class commencement time.
By joining a waitlist, you accept responsibility for monitoring your bookings and cancellation policies continue to apply once you have been moved into a class.
Please remove yourself from the waitlist if you no longer wish to attend.

Studio Etiquette
To ensure an enjoyable experience for everyone:

Please make sure to check in with front desk for every class you attend. Failure to check in can result in a late cancellation/no charge fee. If incorrectly charged for this, a $1 deduction will be made from the refund to initiate the refund.
Please leave personal items in the storage area – this includes bags and shoes. Our studios are peaceful and clutter free zones. Mobile phones can be taken into reformer studio provided they are on silent mode and are not distracting to you or other clients.
Please place them out of the way of other clients in your reformer basket.
Stay for the entire class. If you have a special circumstance, let the instructor know before class starts and grab a reformer, mat or barre space by the exit.
No food or chewing gum is permitted in the studio.
Please respect instructors, staff and fellow members.

Pregnancy & Injuries
Clients are responsible for informing instructors of any injuries, medical conditions or pregnancies prior to participating in class.
Participation is at the client's own risk and clients should seek medical clearance where appropriate.
undertake exercise.

BODYROK may use contact details provided by clients to communicate studio updates, offers and marketing materials. Clients may unsubscribe from marketing communications at any time.

Lost Property
BODYROK accepts no responsibility for lost, stolen or damaged personal belongings.
For lost property enquiries, please contact:
hello@bodyrokaustralia.com.au

Refer a Friend

Your friend will receive a $20 account credit when they join.
• Once your friend spends $100 or more on classes, passes or memberships, you'll receive a $20 account credit.
• Referral credits are valid for new BODYROK customers only.
• Credits are applied automatically to your BODYROK account.
• Credits can be used towards future purchases and membership renewals.
• Credits are not transferable, refundable or redeemable for cash.
• BODYROK reserves the right to modify or discontinue the referral program at any time.

Liability Waiver
By attending BODYROK classes, workshops or events, you acknowledge that participation involves physical activity and carries inherent risks.
You agree that BODYROK, its directors, employees, contractors and instructors are not liable for any injury, loss, damage or expense arising from participation in classes, except where required by law. You participate at your own risk and are responsible for ensuring you are medically fit to
undertake exercise.
BODYROK may use contact details provided by clients to communicate studio updates, offers and marketing materials. Clients may unsubscribe from marketing communications at any time.